Hyderabad: The fast response mechanism (FRM) of South Central Railway played a key role to ease anxiety and render all help to the passengers travelling by Train No 22416 New Delhi Visakhapatnam Andhra Pradesh AC Super Fast Express, when two coaches of the train (B-6 & B-7) met with a fire accident at around 1145 hrs on Monday, near Birla Nagar Railway station, 2 kms away from Gwalior. Promptly acting on the instructions of SCR General Manager Vinod Kumar Yadav to reach out to the passengers of the train and communicate information to the public, MG Sekharam, Principal Chief Commercial Manager, SCR obtained the coach wise reservation charts of the entire train involved in the incident along with Phone numbers of the passengers from the CRIS (Centre for Railway Information Systems) and the Database Centre of the Computerized Passenger Reservation System at New Delhi.
Based on the same, station and coach wise details of the passengers including their destination stations was prepared and intimated to the concerned stations, so as to disseminate information to the kin of the passengers immediately, an SCR statement here said on Tuesday. All the passengers travelling in the two affected coaches (B-6 & B-7) were personally contacted on the phone a crosscheck their safety.
The Chief Commercial Manager, Catering & Passenger Services, SCR Dr S Christopher spoke to his counter parts where the incident occurred and took note of the alternative transport arrangements made for the affected passengers at Gwalior and Itarsi. The SCR officials personally spoke to passengers who were travelling in the two affected coaches of the train (B-6 & B-7) and intimated them on the details of the alternate transport arrangement made -the attachment of two other coaches, replacing the damaged coaches which were detached from the train.
In the meanwhile, enquiry/help line counters were opened at major railway stations on the zone which fall on the train route – Vijayawada, Eluru, Tadepalligudem, Rajahmundry and Anakapalli.
Ticket checking staff were deputed to manage these counters on round-the-clock basis to intimate the public on the full details of the incident, safety of passengers who were travelling by the train, running status of the train and also the relief arrangements made for the passengers.