Global travel technology company OYO has launched a program to recognize hotels that provide the most consistent and high-quality customer experience.
The category called ‘Super OYO’ constantly analyses each hotel’s performance on multiple parameters such as customer ratings and reviews, keeping maximum rooms operational consistently, and smooth check-in experience, among others, said the company.
Consumers can now see hotels marked ‘Super OYO’ while booking through the OYO App. Currently, there are around 200+ Super OYOs available on the site and the company will encourage other hotels on its platform to work towards achieving this highly selective moniker and becoming a part of this exclusive category.
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In line with the company’s mission to double down on trusted and best-in-class customer experiences, ‘Super OYO’ is one of the multiple programs OYO is working on to help customers find choices for the kind of stay they are looking for, provide relevant information to make an informed choice and ensure comfortable and hassle-free stays at highly competitive prices.
‘Super OYO’ is now available to all app users in India and is set to be launched across key global markets in 2023. OYO customers can easily access the Super OYOs category from the home screen by clicking on the Super OYO banner that leads to a dedicated aSuper OYO store, selecting their destination city, and browsing all available hotels.
While appealing to guests, this new category also recognizes hotel operators (patrons) who go above and beyond to provide exceptional customer experiences. Since only hotels that meet predefined parameters can be recognized as ‘Super OYO’, these properties are required to maintain an average rating of 4 and above, ensuring zero check-in issues, low cancellations, and minimal negative feedback.
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