A consumer commission in Bihar’s Buxar district has imposed a Rs 3,500 fine on a restaurant for not serving sambar with dosa to a customer. The verdict comes after 11 months of trial.
The customer, Manish Pathak, a lawyer and resident of Bangla Ghat, said: “It was my birthday on August 15, 2022, and since it was just me and my mother, we decided to get take out for dinner. I went to the restaurant located in Gola Market and placed an order for a Special Masala Dosa.
“I paid Rs 140 and took the parcel back home. When we opened the parcel we did not find any sambar. There was only dosa and sauce. Sambar is the most important while eating dosa.
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“As it was nighttime, I went to the restaurant the next day and complained to the owner. He did not give a proper response and said that you cannot purchase an entire restaurant for just Rs 140. As it was a case of cheating and breaching the trust of a customer, I decided to file a case with the consumer commission.
“During the hearing by a double bench of chairman Ved Prakash Singh and member Varun Kumar, the commission found my claim to be true and wrongful in the service of the restaurant. Accordingly, it has imposed a fine of Rs 2,000 for mental and physical stress during the case and Rs 1,500 for court expenses.
“I am happy that the court ruled in my favor.”
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