The Covid-19 announcements, being played before connecting phone calls across the network, may stop soon amid the declining fresh Corona infection.
According to a source, the Department of Telecommunications has written to the Union Health Ministry requesting it to drop these pre-call announcements and caller tunes. Some people had approached the department complaining that this pre-announcement caused delays in connecting the calls during emergencies, the source said.
It also added that this overloads the TSPs network and creates a significant delay in call connection and that it also impacts the customer experience.
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The Health Ministry had directed the DoT to issue instructions to telecom operators to play Covid-related caller tunes to spread awareness amongst citizens and tell them about the precautions and vaccination to be taken during the pandemic. The telecom operators have been playing the pre-call announcements on Covid to spread awareness from around last two years.
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