Citizens living within the Greater Hyderabad limits can now report issues such as pothole repairs, roadside silt removal, and streetlight maintenance to their nearest Ward Level Office. The officials assigned to these wards are committed to addressing these issues as soon as possible and resolving them within one to two days.
In accordance with the State government’s decision to bring Municipal Corporation services closer to citizens through the implementation of ‘Ward Level Office’ administration, the Greater Hyderabad Municipal Corporation (GHMC) introduced an innovative initiative called the ‘Citizen’s Charter’. This initiative guarantees prompt attention to citizen complaints, with a commitment to resolving them on the same day, within 24 or 48 hours, and within other time frames specified.
The Citizen’s Charter calls for 17 civic services to be provided by GHMC at Ward Level Offices. The Charter will be implemented in all newly announced Ward Offices, which are set to open on Friday. The Charter ensures that civic issues and grievances raised by the public are addressed within a specific time frame, while also allowing citizens to choose the services they receive.
According to the GHMC, the Charter provides for up to 17 civic services, each with its own time frame. The Citizen’s Charter will be enforced by the Assistant Engineers, Assistant Executive Engineers, Assistant Medical Officer of Health, Veterinary Field Assistants, Vikasam Resource Person, and other officers.
Ward Offices will be operational beginning June 16, and citizens can approach the offices to ensure the resolution of their Charter grievances. The charter was proposed by the GHMC to ensure the prompt resolution of civic grievances in all 150 Ward Offices.
“In the Charter, civic services such as filling potholes, replacing damaged or missing catch pits, removing accumulated roadside silt and repairing streetlights, anti-larval operations, fogging operations, and removing dead animals’ carcasses are to be addressed within 24 hours,” said a senior officer at GHMC.
The collection of municipal solid waste (MSW) from door-to-door and bulk waste generators, as well as other commercial establishments, would be completed on the same day. Furthermore, water stagnation, stormwater drain clearing, and construction and debris waste issues on roads will be resolved in 48 hours.
“The establishment and maintenance work for public toilets have been allotted a time frame of one month. Also, the services such as the pet dog licenses will be issued in seven days, identity cards for Persons with Disabilities (PwDs) and senior citizens (Aasara and Vikasam) in 15 days,” said the official. If grievances are not resolved within the time frame specified, higher-level officials will be contacted to resolve the issues.
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