This month, the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWS&SB) will launch a mobile app for social audit, time management, and water supply quality as part of its digitalisation efforts.
Other digitalisation initiatives undertaken by the HMWS&SB include the distribution of Tablet PCs to Safety Protocol Teams (SPTs) and the strengthening of its IT cell. In addition to the social audit app, more mobile apps for quick resolution of grievances, billing, and other services will be made available in the coming months.
“The employees are being given a comprehensive training on the apps and their usage,” said a HMWS&SB official.
The social audit app is currently being tested, and once it is released, details such as water supply time and water quality will be collected from approximately 6,000 people for each water supply cycle using this app.
“The staff from various wings including Quality Control & Vigilance are testing the quality of water supplied and the duration of water supply at multiple locations and the mobile app will be launched officially this month,” said an HMWS&SB official.
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Meanwhile, the SPTs have been given Tablets to inspect the HMWS&SB’s under-construction projects, which include the construction of Sewage Treatment Plants (STPs).
“The details of the site where safety measures are not followed are uploaded through the Tabs and apps installed in them. The location and photographic evidence are also uploaded by the SPTs and based on the evidence, the contractors are penalised,” said an official.
There are currently six SPTs, with each team consisting of a manager, a constable, and a home guard with driver led by the Chief Vigilance Officer. The teams review all HMWS&SB work to ensure that safety measures, such as barricades, proper lighting, and the installation of radium indicators, were implemented in accordance with the safety protocol.
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